There are 3 ways to be delivered. 1. Free Pick-up You can come and pick up from the artist’s studio. The item is stretched on stretcher bars.
2. Free Hand Delivery for the item(s) over $1000 (Toronto and Mississauga only) If you reside in Toronto or Mississauga, this item will be shipped directly to your home under our supervision. The item is stretched on stretcher bars.
3. Ship by Mail: This item will be shipped in a tube. (Stretcher bars not included) This item will arrive rolled in a dent-resistant tube. This method is especially safe for oversized works, and provides lower shipping costs as well. Rolled works can be easily stretched (placed onto wooden stretched bars) and/or framed by a local framer upon arrival. Upon immediate delivery, we highly recommend you send any works directly to your framer for cautious, professional unrolling of the artwork.
We are committed to ensuring the 100% satisfaction of our art collectors. That's why once you have received an original art work, you have 7 days to decide whether or not you would like to keep that artwork or return for a refund. Open Edition Prints are eligible for return 30 days after the date you received your order.
You may return any eligible artwork (i.e. artwork that is not one of the Final Sale items, listed below), provided that it is returned to the artist in its original condition and packaging.
The return guarantee is NOT applicable to the following final sale items:
Framed Open Edition Prints
For detailed information on how to return original artwork as well as the specific return policy, please see How Do I Return an original artwork?
From the time you receive your original artwork, you have 7 days to decide whether to keep the work or return the artwork in its original condition for a refund.
We also require all returned artwork to be shipped out by the buyer within 3 days after confirming with us that the work will be returned. So if you receive artwork you have purchased and are not fully satisfied, you have
7 days to contact us about your intent to return the work and
3 days from the day you contacted us to ship out artwork. Do not ship the artwork before contacting us; you must first contact us.
If you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us for an assessment of your specific situation.)
How to return an Original, undamaged work
1. Within 7 days of your merchandise delivery date, please email email@example.com to give us your order information and the reason for wanting to return the work.
2. Repackage the artwork using the original packaging materials used by the artist. If you have already disposed of the original packaging, you will be responsible for purchasing packaging materials to send the artwork back safely to us.
Once the piece safely reaches us, we will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fee, if any) within 7-10 business days of your merchandise return. Additional shipping fees may apply for international returns.
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